Returns and Refunds Policy

PRODUCT RETURNS

If you change your mind about an item or have received an incorrect item, we offer a simple returns policy.

You may return unwanted goods up to 28 days after delivery.

If you believe your order contains faulty or damaged goods, please contact us immediately. Please do not remove any tags, as these will need to remain attached for us to confirm the goods were not damaged during use.

Items showing damage with the tags removed will need to be assessed via photos to determine if the issue was caused by wear and tear or if the issue was not plausibly caused by wear and tear.

Please do not return damaged goods without contacting us first. Damaged goods may not be eligible for exchange or refund.

Exceptions to returns include T-shirts, hoodies, and caps, as well as customized items, which cannot be returned unless faulty or if any personalization is incorrect based on the original details submitted at the time of ordering.

Please note, for a full refund, items must be returned in their original packaging and in a clean, unused condition.

When you return an item, you have the option of a refund or an exchange. Refunds will be credited to the original payment method only (e.g., credit card or PayPal account) and may take up to 5 business days, depending on your bank.

Shipping costs are non-refundable, except in cases where the item was defective or incorrect. We do not provide return shipping labels unless the return is due to our error or a faulty product.

Exchanges are only offered when an alternative size of the originally ordered item is required. Please note, we can only exchange an item if it is in stock at the time of processing the return; otherwise, a refund will be given.

Please ensure that you enclose a note with your return, advising whether you require a refund or an exchange.

For sale items, returns must be requested within 14 days of dispatch. Items must then be returned no more than 14 days later. Any items received after this time can only be exchanged for alternate sizes (where possible) or for store credit of equal value to the purchase price.

INTERNATIONAL RETURNS

Please note, it is important that you label the parcel as a "return to original sender" to ensure there are no customs duties to pay. If this is not marked properly, the parcel will be returned to you to be resent correctly.

HOW TO RETURN YOUR ORDER

Please package items securely and clearly label them with your order number on the outside of the packaging. Please follow the link below and follow the instructions:

[Insert Return Link Here]

The customer is responsible for returning the item to us. Please make sure you take adequate steps to ensure the security of the contents during transit. We cannot be held responsible for exchange or refund if reasonable steps are not taken. We recommend using a trackable service when returning an item to us.

PLEASE NOTE:

All items must be returned to us in perfect condition (unless faulty or damaged in transit) and will be inspected once we have received the return.

All items must have intact packaging, including relevant swing tags, labeling, branding, and any accompanying marketing material specific to the item.

The item must not be visibly worn, damaged, marked in any way with pen or grease, washed, smell of smoke, aftershave, perfume, deodorant, or laundry detergent, or be in any condition that we deem the item unsellable.

If your return was purchased as part of a bundle, the complete bundle must be returned to us. We cannot return or exchange only part of a bundled product.

Occasionally, we may offer free items with your purchase. If you are returning your item for a refund, any free item(s) must also be returned at the same time.

FAULTY PRODUCTS

If you believe an item to be faulty, you may be entitled to a replacement or full refund provided that:

• You contact us within 7 days of receiving your order.
• If requested, an image is sent of the fault, or the item is returned to us (initially at your cost) within 30 days of receiving your request to return the faulty item.
• Return postage costs for faulty items will be reimbursed (only if agreed via email prior to shipping) to the equivalent of standard USPS shipping charges. For orders over $100, we may also recommend a tracked service.

Please contact us before returning a faulty item to us. We will not refund any return shipping unless this has been authorized by us prior to you sending the faulty item back.

If we can confirm that there was a fault present when we originally dispatched the item, you will be entitled to whichever we see fit—either a replacement or full refund, including original shipping charges via your original payment method.

CANCELLING ORDERS

If you change your mind after placing an order and have not yet received your goods, you may be able to cancel your order. We need written confirmation of cancellation from you, so please contact us quoting your order number as soon as possible. If your order has already been dispatched, you will need to return all the items in the order, and you will need to pay shipping costs.

LEGAL DISCLAIMER

This policy does not affect your statutory rights under US or Nevada law. We reserve the right to amend this policy in line with legal requirements or changes in our business operations.