Shipping
SHIPPING & DELIVERY
Domestic (United States)
| Shipping Option | Condition | Price |
|---|---|---|
| Standard (within 3-5 business days) | N/A | $3.95 |
| Tracked (within 2-3 business days) | N/A | $4.95 |
| Tracked Free (within 2-3 business days) | Order > $150 | $0.00 |
| Express (within 1-2 business days via courier) | N/A | $8.95 |
Canada & Mexico
| Shipping Option | Condition | Price |
|---|---|---|
| Standard (within 5-10 business days) | N/A | $7.95 |
| Tracked (within 3-7 business days) | N/A | $14.95 |
| Tracked Free (within 3-7 business days) | Order > $200 | $0.00 |
Rest of North America
| Shipping Option | Condition | Price |
|---|---|---|
| Standard (within 7-12 business days) | N/A | $9.95 |
| Tracked (within 5-10 business days) | N/A | $19.95 |
| Express (within 2-4 business days via courier) | N/A | Varies by country |
Please note, all stated delivery times are estimated and are from the day of dispatch, not from the day of order, which may differ. Estimates assume no delays with customs clearance or other factors beyond our control.
CUSTOMS & INTERNATIONAL IMPORT CHARGES
Shipments sent outside the United States may incur additional charges for customs clearance, which are payable by you, the customer. We have no control over these charges and are unable to reimburse any costs incurred, regardless of the circumstances. For details of customs charges, please consult your local customs authorities for the latest rates.
Some heavy or bulky orders may need to be sent via DHL or another courier and may incur additional postage costs. We will notify you of any additional shipping charges prior to dispatch.
OTHER SHIPPING INFORMATION
All orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent. Standard orders will usually be sent via USPS, and express orders via FedEx or UPS. All international orders will be sent via USPS, FedEx, UPS, or DHL Express.
We strive to ship orders as quickly as possible, but there may be delays during busy trading periods. All orders placed after noon, Monday-Friday, will be shipped on the next business day. We do not dispatch orders on weekends. Please note, all first orders that are going to a separate delivery address may take longer to process. We advise that all first orders should go to your billing or business address.
Please note that if your order includes an item with a status of "preorder," the entire order will be delayed until the preorder item is available and the whole order can be shipped.
If you are away from your address when delivery is attempted, our courier will leave a notice allowing you to re-book a delivery or pick up the order from the depot or sorting office. The courier has the right to attempt a delivery to a nearby neighbor rather than redelivering the next day. Rule 28 reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.
Parcels going to some countries (including but not limited to Mexico, Colombia, Brazil, Chile, Israel, South Africa) may occasionally take in excess of 12 weeks to be delivered. Unfortunately, we have no control over these parcels and how quickly they pass through customs. For orders shipping outside of north America, we highly recommend ordering from our international store Rule28.com
TRACKED AND SIGNED ORDERS
Orders dispatched using a Tracked and Signed service are done so to provide extra security for the parcel. If the recipient opts to have this parcel left in a safe place or without a signature, this is entirely the responsibility of the recipient. If the parcel is then subsequently lost, we, as the sender, can accept no liability for any loss or damage to this parcel.
Courier-returned items will be added back to our stock, and your order will be credited back to you with the order total minus the fee the courier charges us to deliver the item back to us. You will need to place the order again to have the item(s) reshipped.
Please check delivery and billing addresses carefully before confirming your order, as errors could cause the order to be declined or delivered to an incorrect address. If a customer inputs incorrect address details on their order, causing the parcel to be delivered incorrectly, we will not hold any responsibility for the parcel. The customer will have to retrieve the parcel themselves at their own cost.
PRODUCT DELIVERY ERRORS
All delivery errors must be reported within 1 day of the date of delivery, with supporting images. All orders go through a rigorous checking system before being packed and leaving our warehouse. If you are a US customer and you have not received your order within 10 days of the dispatch date, then you must notify us within these 10 days. If you notify us after these 10 days, then we will not be responsible for its location, and we may not be able to claim for the parcel if it is lost or stolen.
If you receive your parcel in poor or damaged condition or have items missing, please try to keep all outer packaging so that we can collect it and send it to our couriers for investigation. Any damaged boxes must be signed for as "damaged" at delivery. Where possible, sign with the word "damaged + your name" in the signature box. You may be asked to send us photos of the damaged packaging and/or product. Photographic evidence helps us ensure the issue is dealt with quickly and efficiently and can sometimes suffice instead of collecting the product/packaging itself.
Orders going internationally can take longer and may sometimes be delayed in customs. We advise keeping an eye on any tracking information you receive.